Before you book
Review the product's cancellation, rebooking, lead-time and confirmation rules before checkout. Some services are refundable within a stated window; others may be non-refundable or may depend on a supplier's own rules.
Traveler-requested cancellation
A cancellation request is effective only when recorded and confirmed through an authorized ZCHEDULISTA channel. The refundable amount, if any, is based on the terms attached to the booking, timing of the request, services already used or committed, supplier penalties and applicable law.
Rebooking and traveler changes
Date, traveler, pickup or service changes are subject to availability and the applicable product/supplier rules. Any price difference or non-recoverable supplier cost will be disclosed before a chargeable change is finalized whenever practicable.
No-show or late arrival
Missing a confirmed departure, pickup, check-in or activity because of traveler delay may be treated as a no-show when the supplier/product terms say so. Contact Traveler Help as soon as possible if a delay may affect your service.
ZCHEDULISTA or supplier cancellation
If an accepted service cannot operate, we may offer a reasonable reschedule, alternative or refund according to the affected service, supplier recovery, applicable booking terms and law. We do not mark a refund completed until the payment provider confirms it or an approved manual refund is reconciled.
Weather, carrier and government disruption
Typhoons, unsafe sea conditions, flight/ferry/bus changes, government restrictions, closures and similar disruptions can affect services. We will coordinate available alternatives, but third-party carrier/supplier rules and the circumstances of the disruption can affect whether the remedy is rebooking, credit, partial refund or refund.
How refunds are returned
Where supported, approved refunds are returned to the original payment method. Methods that cannot be refunded electronically may require a controlled manual refund. Payment-provider or bank processing time is outside ZCHEDULISTA's direct control. Any non-refundable fee must be disclosed and handled consistently with applicable law and the provider's terms.
Requesting help
Use Traveler Help and include your booking reference. You may also review the Terms and Booking Conditions.