1. Platform and operator
Hello Catanduanes is a consumer storefront powered by GroveFlux technology. Unless a third-party seller is expressly identified on Hello Pilipinas, the travel operator and merchant for the booking is ZCHEDULISTA. Hello Catanduanes and Hello Bicol are ZCHEDULISTA-operated storefronts and are not open third-party tour-operator marketplaces.
2. Booking requests and confirmation
A submitted form is not automatically a confirmed reservation unless the product is explicitly configured for instant confirmation and the required payment/confirmation steps succeed. Some products are request-to-book, subject to availability, capacity, supplier confirmation, lead-time rules or manual rate confirmation.
Your booking reference identifies the transaction, but the status shown in your confirmation or traveler account determines whether the service is pending, confirmed, cancelled, completed or otherwise changed.
3. Prices, fees and payment
Prices and required booking/admin fees are shown before you submit a payable booking. Group-size pricing, child rules, add-ons and product-specific surcharges may change the total. The final accepted booking price is snapshotted for that transaction.
Payment may be handled by an external payment provider. Your card, bank or payment account statement may identify the merchant as ZCHEDULISTA. Provider terms may also apply to the payment method you choose.
4. Traveler responsibilities
You must provide accurate traveler/contact information, review dates and inclusions, meet stated pickup/check-in times, and comply with reasonable safety, identification, immigration, health and supplier requirements relevant to the service. You are responsible for obtaining required travel documents and for checking official travel advisories that affect your trip.
5. Changes, cancellation, rebooking and refunds
Product-specific cancellation/rebooking terms shown on the product or checkout take priority for that service. Our general framework is published in the Cancellation & Refund Policy. A requested change is not effective until ZCHEDULISTA or the identified seller confirms it.
6. Third-party travel services
Travel commonly involves airlines, ferries, buses, hotels, attractions and other independent service providers. Their schedules, safety rules, baggage rules, admission conditions, refund limits and operating decisions may apply in addition to these terms. Where Hello Pilipinas identifies an independent marketplace seller, that seller is responsible for performing the travel product it offers, subject to the marketplace agreement and customer protections that apply.
7. Weather, transport disruption and events beyond control
Weather, government action, carrier changes, closures and other events outside the reasonable control of ZCHEDULISTA may require rescheduling, substitution or cancellation. We will use reasonable efforts to coordinate affected services, but availability and refund/rebooking rights remain subject to the applicable product, supplier and legal terms.
8. Traveler assistance
ZCHEDULISTA traveler assistance is a travel-coordination service, not an emergency dispatch service. For immediate life-threatening or public-safety emergencies in the Philippines, contact 911 or the appropriate local authority first.
9. Acceptable use and account security
Do not misuse the service, attempt unauthorized access, impersonate another traveler, submit fraudulent payments or interfere with platform security. Keep your account credentials private and tell us promptly if you believe your account has been compromised.
10. Privacy and governing law
Personal data is handled under our Privacy Notice. These terms are governed by applicable Philippine law. Nothing in these terms removes non-waivable consumer or data-privacy rights provided by law.